CIOReview Selects VoltDelta for 100 Most Promising Oracle Solution Providers 2016

Posted on: March 19th, 2019 by NewNet

VoltDelta highlighted for delivering integrated and innovative cloud contact center solutions within the Oracle Service Cloud

Chicago, IL – VoltDelta announced today that CIOReview Magazine has named VoltDelta to its list of the 100 Most Promising Oracle Solution Providers for 2015. A distinguished panel of CEOs, CIOs, VCs, analysts and the editorial board of the CIOReview selected the final 100 companies.

“VoltDelta stood out as one of Oracle’s first partners to integrate a WebRTC solution within the Oracle Cloud Service for multimedia support in 2015,” said Jeevan George, Managing Editor, CIOReview. “VoltDelta’s integration within the Oracle Service Cloud benefiting customers, agents and managers with multichannel contact center support embodies our selection committee’s goal of spotlighting innovation that is changing the Oracle solutions landscape.”

VoltDelta’s Oracle integration effectively merges the worlds of call and message handling with CRM-based contextual knowledge by enabling customer engagement management and reporting within familiar Oracle screens for agents and managers. A VoltDelta embedded media bar within the Oracle Service Cloud desktop makes it easy for agents to more intelligently engage with customers over calls, emails, chat and social media.

“Enabling Oracle Service Cloud users with VoltDelta’s cloud contact service services means that organizations of all sizes can now deliver more personalized customer care to encourage loyalty and contribute to the bottom line,” said Jonathan Huberman, CEO of VoltDelta. “VoltDelta is honored to be recognized by CIOReview’s panel of experts and thought leaders as one of the most promising Oracle Solution Providers.”

Read Jonathan Huberman’s perspective on Transforming Contact Centers into Cloud-based Customer Experience Centers in CIOReview here.

About CIOReview
CIOReview constantly endeavors to identify “The Best” in a variety of areas important to tech business. Through nominations and consultations with industry leaders, our editors choose the best in different domains. Find out more at www.cioreview.com.

About VoltDelta
VoltDelta is a global cloud-based contact center provider with 35 years of experience. We perform intelligent, data-driven contact management to optimize your customer’s journey. VoltDelta rapidly tailors and integrates our multi-channel contact center solutions to enable you to increase revenue, boost retention and reduce operating costs with proven scalability and reliability. VoltDelta is part of NewNet Communication Technologies. For more information please visit www.voltdelta.com.

VoltDelta and RX Outreach Win Speech Technology Magazine’s Implementation Speech Industry Award for Customer Care

Posted on: March 19th, 2019 by NewNet

VoltDelta’s voice recognition and virtual contact center assists non-profit pharmacy’s mission to provide affordable medications

Chicago, IL, August 17, 2015 – VoltDelta announced today that it has been named along with Rx Outreach as the recipients of a Speech Technology Magazine 2015 Speech Industry Award in the Implementation Awards category. VoltDelta was recognized for deployment of its DeltaDialog IVR solution for Rx Outreach, which provides inbound self-service and outbound prescription reminders for those requiring affordable medications.

Speech Technology Magazine noted that Implementation Award winners “have implemented a speech solution or upgraded an existing system and achieved a SIGNIFICANT business benefit during the last 12 months as a result.”

VoltDelta provides Rx Outreach with an exceptionally reliable cloud Interactive Voice Response (IVR) and contact center communication infrastructure that works to improve customer satisfaction with cost saving efficiency. Innovative IVR prompts and dialogs dynamically shift based upon contextual knowledge of each customer such as whether they recently placed an order, are up for re-enrollment, or other activity. As a result, callers more quickly achieve their goal without agent assistance.

“Rx Outreach needed a communications infrastructure that would allow us to more effectively reach and respond to a population of clients that deserves but sometimes feel that they do not get exceptional customer care” said Jeff Clark, Chief Information Officer Rx Outreach. “VoltDelta’s voice self-service keeps our clients engaged, encourages reuse, and helps RX Outreach perform more effectively as a non-profit organization.”

VoltDelta’s IVR solution has led to increased voice self-service automation of between 32% and 36% of calls every month within an environment that adheres to HIPAA and PCI security requirements for safe handling of personal information and credit cards when processing prescription orders.

Rx Outreach also takes advantage of VoltDelta’s outbound calling application for prescription refill reminders, and shipping order notifications. This reduces inbound calls and has contributed to an increase in prescription fulfillment. VoltDelta’s Content Management allows Rx Outreach to self-modify IVR prompts and dialogs so that they can quickly adapt to changes.

DeltaDialog is part of VoltDelta’s Contact On Demand cloud platform, enabling multichannel communication for remote contact centers and home agents. Integration with popular CRM systems enables channel of choice communication for customers, with actionable intelligence delivered to agents and managers to enhance customer care.

“VoltDelta’s reliable and scalable IVR platform combined with our experienced Voice User Interface (VUI) design team is engaging callers with dialogs that are perceived as intelligent through the use of contextual awareness,” said Yusuf Bulan, General Manager of VoltDelta. “This enables Rx Outreach to deliver a better level of customer care for their clients.”

View an inspiring video on how Rx Outreach is making medicine affordable for low income people here.

Find out if you or someone you know is eligible for Rx Outreach affordable medications here.

Read the Rx Outreach Case Study here.

About RX Outreach
Rx Outreach is the nation’s largest nonprofit, fully-licensed and accredited mail order pharmacy and patient assistance program. We are deeply committed to the development of healthy communities and reducing the cost of prescription medications. Through the Rx Outreach patient assistance program, patients and families qualify based on income whether insured or uninsured, and have access to over 550 prescription medication strengths. Rx Outreach is located in St. Louis, Missouri and serves all 50 states, Puerto Rico and the Virgin Islands. For more information please visit: www.rxoutreach.org.

About VoltDelta
VoltDelta is a global cloud-based contact center provider with 35 years of experience. We perform intelligent, data-driven contact management to optimize your customer’s journey. VoltDelta rapidly tailors and integrates our multi-channel contact center solutions to enable you to increase revenue, boost retention and reduce operating costs with proven scalability and reliability. VoltDelta is part of NewNet Communication Technologies. For more information please visit: www.voltdelta.com.

VoltDelta Partners With Oracle Service Cloud & Oracle Communications to Deliver WebRTC Enabled Cloud Contact Center Solution

Posted on: March 19th, 2019 by NewNet

Enhanced customer care combining voice, video and messaging within Oracle Service Cloud will be demonstrated by VoltDelta at the Call Center Week Conference

Chicago, IL, June 15, 2015 – VoltDelta, a NewNet Company, announced today that it will partner with Oracle Service Cloud to demonstrate an integrated multichannel cloud contact center solution using Oracle Communications WebRTC session controller. Video chat sessions between a customer and agent within the cloud contact center and Oracle Service Cloud can be experienced in Booth 618 at the Call Center Week conference from June 16-19 at the Mirage Hotel in Las Vegas, NV.

WebRTC is an open standard that provides browsers and mobile applications with Real-Time Communications (RTC) capabilities via simple APIs. New methods for engaging customers are now cost-effective realities such a clicking from your mobile device and viewing the agent you are speaking to or chatting with.

VoltDelta’s contact center on demand infrastructure intelligently distributes calls and messages to agents located in remote contact centers or in their home. Seamless integration with the Oracle Service Cloud unifies the contact intelligence and knowledge base maintained in a robust CRM system with the multichannel distribution and central management available as a cloud service.

A contact on demand “media bar” embedded within the agent’s familiar Oracle Service Cloud desktop presents call and message handling. Agents are able to preview their queue and intelligently manage communications. Contact center managers achieve immense flexibility by being able to dedicate channels to specific agents, or deploying “blended” agents supporting multiple channels. Managers are also able to define priority for agent attention.

“Oracle’s WebRTC session controller with Oracle Service Cloud is designed to deliver seamless Web-to-SIP network interoperability and enterprise-grade reliability and security”, said Paul Rutherford, Chief Architect at VoltDelta. “VoltDelta’s integration with Oracle’s WebRTC resource and Service Cloud means that new forms of engaging multichannel contact over IP networks will offer customer care and cost saving benefits”.

Video chat allows customers to combine voice or messaging with video in real-time from any mobile phone, table, or desktop PC supporting multimedia service. A contact on demand media bar within Oracle Service Cloud displays a notification that a customer would like to start a session. When the agent clicks ready, screens pop up on the agent desktop for video sharing along with text or audio.

“VoltDelta continues to innovatively integrate reliable and scalable call plus message handling with Oracle Service Cloud as an Oracle Gold Partner”, said Yusuf Bulan General Manager of VoltDelta. “Demonstrating Oracle Service Cloud’s first partner delivered WebRTC enabled Virtual Contact Center solution means contact centers of all sizes will be able to deliver the multichannel customer care solutions that mobile users are demanding.”

About VoltDelta
VoltDelta is a global cloud-based contact center provider with 35 years of experience. We perform intelligent, data-driven contact management to optimize your customer’s journey. Our contact on demand delivers multi-channel contact center solutions to enable you to increase revenue, boost retention and reduce operating costs with proven scalability and reliability. VoltDelta is an Oracle Gold Partner and is part of NewNet Communication Technologies. For more information please visit: www.voltdelta.com.

Rx Outreach Provides Affordable Access to Critical Medicine for People with VoltDelta’s Cloud Contact Center

Posted on: March 19th, 2019 by NewNet

Multichannel cloud contact center improves the customer experience with engaging IVR, reliable agent infrastructure and automated prescription reminders

Pittsford, NY – February 18, 2015 – VoltDelta, a NetNet Communication Technologies company, announced today that Rx Outreach, the nation’s largest nonprofit, fully-licensed, mail order pharmacy and patient assistance program has deployed its cloud contact center solution to improve their customers’ experience across multiple channels of communication. Rx Outreach provides both branded and generic medications to those in need, and assists in creating healthy communities by reducing the cost of prescription medications.

VoltDelta provides Rx Outreach with an exceptionally reliable cloud contact center communication infrastructure along with effective Interactive Voice Response (IVR) that delivers significant cost savings. Additionally, Rx Outreach managers and staff now achieve additional customer care insight with call plus agent screen recording, which cost effectively captures every agent and IVR interaction.

VoltDelta was selected for their unique combination of technology, expertise, and proven ability to reliably scale for any call volume. For example, VoltDelta delivered IVR prompts and dialogs that dynamically shift based upon contextual knowledge of each customer such as whether they recently placed an order, are up for re-enrollment, or other activity. Rx Outreach will soon deploy VoltDelta’s WhisperTel technology to reduce the need for agents to ask callers to repeat information by delivering a brief recording of what a customer is seeking to the agent just prior to transfer from the IVR.

“Rx Outreach needed a communications infrastructure that would allow us to more effectively reach and respond to a population of clients that deserves but sometimes feel that they do not get exceptional customer care” said Jeff Clark, Chief Information Officer Rx Outreach. “We selected VoltDelta’s cloud contact center solution to help us deliver outstanding service to our patients and partners. The deep expertise of their personnel supported us from inception to deployment with creative solutions that integrated well with our systems and helped us realize significant cost savings.”

VoltDelta’s IVR solution has led to increased voice self-service automation of between 32% and 36% of calls every month within an environment that adheres to HIPAA and PCI security requirements for safe handling of personal information and credit cards when processing prescription orders.

Rx Outreach also takes advantage of VoltDelta’s outbound calling application for prescription refill reminders, or to notify when an order has shipped. This reduces inbound calls and has contributed to an increase in prescription fulfillment. VoltDelta’s Content Management allows Rx Outreach to self-modify IVR prompts and dialogs so that they can quickly adapt to customer inquiries.

“The use of our own technology for core ACD and call recording means that we can provide creative customer care solutions at rather unique price points within a cloud-based service,” said Terry Saeger, Vice President and General Manager of VoltDelta. “This enables VoltDelta to support Rx Outreach’s goal of delivering exceptional customer care within the framework of a non-profit organization.”

View an inspiring video on how Rx Outreach is making medicine affordable for low income people here.

Read the Rx Outreach Case Study here.

About Rx Outreach
Rx Outreach is the nation’s largest nonprofit, fully-licensed and accredited mail order pharmacy and patient assistance program. We are deeply committed to the development of healthy communities and reducing the cost of prescription medications. Through the Rx Outreach patient assistance program, patients and families qualify based on income whether insured or uninsured, and have access to over 550 prescription medication strengths. Rx Outreach is located in St. Louis, Missouri and serves all 50 states, Puerto Rico and the Virgin Islands. For more information please visit: www.rxoutreach.org.

About VoltDelta
VoltDelta is a global cloud-based contact center provider with 35 years of experience. We perform intelligent, data-driven contact management to optimize your customer’s journey. VoltDelta rapidly tailors and integrates our multi-channel contact center solutions to enable you to increase revenue, boost retention and reduce operating costs with proven scalability and reliability. VoltDelta is part of NewNet Communication Technologies. For more information please visit: www.voltdelta.com.

 

CIO Review Selects VoltDelta for 20 Most Promising Contact Center Technology Solution Providers

Posted on: March 19th, 2019 by NewNet

VoltDelta on CIOReview’s top Contact Center Technology Solution Providers list for its expertise in cloud-based contact center technology

Pittsford, NY, January 21, 2015 – VoltDelta announced today that CIO Review has chosen VoltDelta for its 20 Most Promising Contact Center Technology Solution Providers. The positioning is based on evaluation of VoltDelta’s capabilities in providing cloud-based contact center technology. The annual list of companies is selected by a panel of experts and members of CIOReview’s editorial board to recognize and promote technology entrepreneurship.

“VoltDelta has been on our radar for some time for stirring a revolution in the Contact Center technology space, and we are happy to showcase them this year due to their continuing excellence in delivering top-notch technology-driven solutions,” said Harvi Sachar, Publisher and Founder, CIOReview. “VoltDelta’s solutions continued to break new ground within the past year, benefiting its customers around the globe, and we’re excited to have them featured on our top companies list.”

More intelligent customer care driven by VoltDelta’s multichannel integration with popular CRM vendors, engaging voice self-service, and proven ability to deploy secure PCI-compliant systems that efficiently span continents are notable VoltDelta benefits for contact centers of all sizes.

“VoltDelta is honored to be recognized by CIO Review’s panel of experts and thought leaders,” said Terry Saeger, Senior VP and General Manager, VoltDelta. “CIO Review’s assertion that customers expect nothing less than service excellence when they contact any service center is embraced by VoltDelta’s innovative engineering team, and our exceptionally reliable and scalable cloud contact center platform.”

Read Terry Saeger’s perspective on Excellence with Multi-Channel Cloud Contact in CIO Review here.

About CIOReview
CIOReview constantly endeavors to identify “The Best” in a variety of areas important to tech business. Through nominations and consultations with industry leaders, our editors choose the best in different domains. Contact Center Technology Solution Providers is an annual listing of 20 Most Promising Contact Center Technology Solution Providers in the U.S. Find out more at www.cioreview.com

About VoltDelta
VoltDelta builds intelligent, data driven contact management to optimize customer’s journey. VoltDelta rapidly tailors and integrates multi-channel contact center solutions to enable companies to increase revenue, boost retention and reduce operating costs with proven scalability and reliability. Inbound and outbound offerings support virtual and geographically distributed contact centers and remote agents within a highly secure and compliant environment. VoltDelta’s service guarantee is backed by contact center and carrier experts who are dedicated to their client’s success. Read more at www.voltdelta.com.

VoltDelta’s DeltaACD 2.0 Cloud Contact Center Achieves Oracle Validated Integration with Oracle Service Cloud

Posted on: March 19th, 2019 by NewNet

Multichannel contact features embedded within the Oracle environment with benefits for agents, managers and customers

Pittsford, NY, January 13, 2015 – VoltDelta a Gold level member of Oracle Partner Network (OPN), today announced it has achieved Oracle Validated Integration of its DeltaACD 2.0 Cloud Contact Center with Oracle Service Cloud. This integration enables Oracle Service Cloud empowered contact centers to deploy agents supporting voice, email, chat and social media with all handling, management and reporting features consolidated within the Oracle framework. This can help increase efficiency and effectiveness for front-line customer care and management by unifying contact channel control and reporting within Oracle Service Cloud.

To achieve Oracle Validated Integration, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customers. VoltDelta focused on the challenges of supporting the increasing demand for multichannel contact by delivering a VoltDelta “Media Bar” that makes it easy for agents to communicate over multiple channels without leaving their familiar Oracle Service Cloud screens. This cost effective cloud solution also benefits supervisors who can easily target agents for specific channels, or for blended channel coverage with voice, messaging, or social media priority. All reporting is consolidated within Oracle Service Cloud as well, allowing managers to gain insight from cross channel activity linked with customer detail maintained within the Oracle Service Cloud application.

“Effective multichannel customer care with personalization is now facilitated by merging VoltDelta’s cloud contact center infrastructure within the Oracle Service Cloud”, said Terry Saeger, SVP and General Manager, VoltDelta. “VoltDelta’s Oracle Validated Integration confirms that contact centers of all sizes can confidently take advantage of real-time CRM intelligence to benefit agents, managers as well as multichannel customers.”

“Achieving Oracle Validated Integration gives our customers confidence that the integration between VoltDelta’s DeltaACD 2.0 and the Oracle Service Cloud is functionally sound and performs as tested,” said Kevin O’Brien, senior director, ISV and SaaS Strategy, Oracle. “For solutions deployed on-premise, in the cloud, or both, Oracle Validated Integration applies a rigorous technical review and test process that helps to reduce deployment risk and improves the user experience of the partner’s integrated offering.”

About VoltDelta
VoltDelta is a global cloud-based contact center provider with 35 years of experience. We perform intelligent, data-driven contact management to optimize your customer’s journey. VoltDelta rapidly tailors and integrates our multi-channel contact center solutions to enable you to increase revenue, boost retention and reduce operating costs with proven scalability and reliability. VoltDelta is part ofNewNet Communication Technologies. For more information, please visit: www.voltdelta.com.
Media Contact:
Stephen Chirokas
schirokas@voltdelta.com

About Oracle Validated Integration
Oracle Validated Integration, available through the Oracle Partner Network (OPN), gives customers confidence that the integration of complementary partner software products with Oracle Applications and specific Oracle Fusion Middleware solutions have been validated, and the products work together as designed. This can help customers reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review partner integrations. Partners who have successfully completed the program are authorized to use the “Oracle Validated Integration” logo. For more information, please visit Oracle.com.

About Oracle Partner Network
Oracle Partner Network (OPN) Specialized is the latest version of Oracle’s partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle’s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners.
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NewNet Communication Technologies Acquires VoltDelta Resources

Posted on: March 19th, 2019 by NewNet

Arlington Heights, IL, December 4, 2014  — Global network services provider NewNet Communication Technologies, a Skyview Capital company, announced it has signed an agreement to acquire Volt Delta Resources, LLC. (VoltDelta), a global cloud-based contact center provider and a wholly-owned subsidiary of Volt Information Sciences (OTC:VISI).

VoltDelta provides cloud-based contact center services and voice self-service applications to organizations around the world. Headquartered in New York with global operations and data centers in North America, the United Kingdom, and Germany, VoltDelta is a market leader in SMS and call handling.

“The acquisition of the VoltDelta represents a significant milestone in the evolution of NewNet’s product portfolio and market focus. The combination of these two businesses provides significant scale to NewNet and allows us to expand our telecom services to additional geographies and customer groups. We look forward to growing the ONDemand, Cloud-based services and the LSSI Big Data services,” said Alex Soltani, Chairman and CEO of Skyview Capital.

The share purchase agreement was signed and the transaction simultaneously closed on December 1, 2014. Terms of the agreement were not disclosed by Skyview Capital.

Media Contact: 
Skyview Capital LLC
Jeff White, VP Business Development
310-273-6070

About Skyview Capital, LLC
Skyview Capital, LLC, is a private investment firm headquartered in Beverly Hills, California, which specializes in the acquisition and management of “mission critical” enterprises in the areas of technology, telecommunications, business services, and niche manufacturing. By leveraging its operational capabilities and financial acumen, Skyview systematically enhances the long-­term sustainable value of the businesses it acquires. To date, Skyview has successfully completed over 20 transactions within its target market verticals. For further information, please visit www.skyviewcapital.com

About NewNet Communication Technologies
NewNet Communication Technologies is a leading global provider of next generation mobile technology solutions. NewNet enables global operators and equipment manufacturers to rapidly develop and deploy revenue-generating solutions to optimize global communications. NewNet specializes in Mobile Messaging, Secure Transaction Processing, Interactive Voice Response (IVR), Real Time Charging & Rating, and Broadband Wireless solutions reaching millions of end users in over 90 countries. NewNet is a part of the Skyview Capital LLC, portfolio of companies. For further information, please visit www.newnet.com

About Volt Delta Resources 
VoltDelta is a global cloud-based contact center provider with 35 years of experience. We perform intelligent, data-driven contact management to optimize your customer’s journey. VoltDelta rapidly tailors and integrates our multi-channel contact center solutions to enable you to increase revenue, boost retention and reduce operating costs with proven scalability and reliability. For more information, please visit: www.voltdelta.com

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