Nimblevox Cloud-based IVR Solutions Launches in Australia with Partner OfficeHQ

Posted on: March 19th, 2019 by NewNet

Inbound and outbound IVR available with OfficeHQ’s virtual receptionist solutions

LINCOLN, NEBRASKA (PRWEB) MAY 24, 2016 — NewNet, a leading provider of cloud-based inbound and outbound IVR solutions with ringless voicemail announced today the launch of Nimblevox Australia. NewNet’s Australian partner OfficeHQ will offer hosted outbound calling with ringless voicemail, inbound IVR with the Nimblevox Build service creation tool, and other customer care services supporting proactive engagement and cost effective customer care.
Nimblevox makes it easy to create IVR solutions with a graphical VoiceXML-based tool to guide callers to the appropriate destination, provide around the clock answers to questions using speech recognition, offer automated voice surveys and more. Robust outbound dialing with ringless voicemail and speech automation powered by Lumenvox software facilitate proactive outreach over the telephone to unobtrusively leave messages that tend to stand out over alternatives such as email.
“LumenVox is pleased to have NewNet as a partner who provides affordable Interactive Voice Response (IVR) solutions,” said Edward Miller, CEO, LumenVox. “OfficeHQ partnered with NewNet and LumenVox to build a highly scalable, efficient, and effective cloud-based speech application to enhance the user experience for retail customers.”
“Our cloud-based automated customer care resources are an excellent complement to OfficeHQ’s virtual receptionist services,” said Kutluk Uslu, Business Unit President. “OfficeHQ’s ability to provide Nimblevox IVR in Australia allows customers in that region to take advantage of additional features for 24×7 over the telephone support and outbound calling in a pay per use model.”
The Nimblevox solution was tailored for the Australian market with features such as inclusion of Australia’s 11 time zones, bill tracking in Australian dollars and reporting features.
“OfficeHQ has been offering Nimblevox IVR as a value-added feature to our range of call answering services since 2009,” said David Atkinson, Managing Director and CEO for OfficeHQ. “Our ability to now offer Nimblevox IVR as a hosted resource within Australia represents a unique and powerful offering in our market, providing cost effective differentiation from our competitors and engaging automation for our customers.”

About LumenVox
LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity. For more information, call +1.858.707.7700 or visit http://www.lumenvox.com.

About OfficeHQ 
OfficeHQ™ provides virtual reception and answering services to individuals and organizations ranging from sole traders and professionals to small business, government, not-for-profit and corporations. Customers can access the service on demand with instantaneous on-line set up with web, Android or iPhone App management. Calls can be transferred anywhere in the world 24×7 with the ability to send an email or Text notification. OfficeHQ™ offers highly trained, locally based receptionists (multi lingual as required), who deliver a professional reception service tailored for specific requirements. For more information visit http://www.officehq.com.au

About Nimblevox
Nimblevox provides a cost-effective Cloud Communications platform for rapid deployment of inbound and outbound IVR applications. The Nimblevox Build service creation tool offers a graphical user interface for drag and drop creation of VoiceXML-based applications for inbound call automation and outbound notifications. Proactive outreach for alerts, appointment reminders and automated marketing campaigns are efficiently scheduled and launched with Nimblevox Blast. A Ringless Voicemail feature enhances effectiveness and customer experience by avoiding interruptions and allowing the called party to listen to a message at their convenience. For more information please visit http://www.nimblevox.com.

About NewNet Communication Technologies
NewNet is a premier global provider of next generation mobile technology solutions offering over 25 years of expertise across four businesses: Mobile Messaging, Secure Transactions, Interactive Voice Communications and Broadband Wireless. Dedicated to innovation, NewNet provides operators and enterprises with a broad range of solutions that optimize global communication opportunities. NewNet solutions are available in a variety of applications including on-site, hosted, cloud and managed solutions. For more information about NewNet and its businesses, visit www.newnet.com.

NewNet Adds SMS Blast to Nimblevox Cloud-based IVR Solutions

Posted on: March 19th, 2019 by NewNet

SMS Campaign Messaging Enhances Proactive Outreach

LINCOLN, NEBRASKA (PRWEB) MAY 12, 2016 — NewNet, a leading provider of cloud-based inbound and outbound communications solutions with Ringless voicemail announced today the general availability of its SMS Blast application within the Nimblevox cloud communications platform. This new Nimblevox offering provides a cost effective outbound text messaging and campaigning solution that takes advantage of the robust TeleMessage mass SMS delivery channel.

The Nimblevox graphical environment makes it easy to create voice self-service, automated outbound IVR and SMS solutions. These easily customizable resources work to enhance customer care, deliver cost effective notifications, and encourage loyalty. Newly introduced SMS Blast features incorporated within the Nimblevox framework support dedicated long codes, detailed history tracking, personalization of text messages, unique keywords per long code, URL forwarding and automatic replies.
“TeleMessage provides a secure and reliable SMS messaging infrastructure that is ideal for messaging campaigns of all volumes,” said Guy Levit, CEO for TeleMessage. “Integration with the Nimblevox cloud platform and service creation tool makes it easy to take advantage of the messaging channel for reminders, alerts, offers and more.”

Text messaging open rates are significantly higher than other alternatives especially email according to research. This effectiveness combined with the proliferation of SMS capable mobile phones and growing usage of text especially by millennials makes SMS an increasingly viable option for an organization’s communication mix.

“The key benefit of the Nimblevox SMS Blast and IVR applications is that graphical tools make it easy for non-technical personnel to customize messages, schedule campaigns and monitor results for voice and text,” said Kutluk Uslu, Business Unit President. “These benefits coupled with the cost effectiveness of a pay per use cloud service eliminate many of the barriers previously encountered when enhancing multi-channel communications.”

About TeleMessage
TeleMessage (http://www.telemessage.com), delivers smart and secure messaging seamlessly over any communication device. Designed specifically for mobile operators and enterprises, the enterprise and VAS consumer solutions intelligently and seamlessly handle text, voice, data, and multimedia messages as well as IP messaging via Smartphone push notifications over mobiles, tablets, the web, Office, APIs and IT infrastructure. Its two main product lines are: “Secure Mobile Messaging for Enterprises” and “Mass Messaging”. The Company has a number of contracts with major Telecom operators and Enterprises in many verticals including financial, healthcare, travel and many more.

About Nimblevox
Nimblevox provides a cost-effective Cloud Communications platform for rapid deployment of inbound and outbound IVR applications. The Nimblevox Build service creation tool offers a graphical user interface for drag and drop creation of VoiceXML-based applications for inbound call automation and outbound notifications. Proactive outreach for alerts, appointment reminders and automated marketing campaigns are efficiently scheduled and launched with Nimblevox Blast. A Ringless Voicemail feature enhances effectiveness and customer experience by avoiding interruptions and allowing the called party to listen to a message at their convenience. For more information please visit http://www.nimblevox.com.

About NewNet Communication Technologies
NewNet is a premier global provider of next generation mobile technology solutions offering over 25 years of expertise across four businesses: Mobile Messaging, Secure Transactions, Interactive Voice Communications and Broadband Wireless. Dedicated to innovation, NewNet provides operators and enterprises with a broad range of solutions that optimize global communication opportunities. NewNet solutions are available in a variety of applications including on-site, hosted, cloud and managed solutions. For more information about NewNet and its businesses, visit www.newnet.com.

Skyview Capital Completes The Acquisition of Interact Inc. Through Its Portfolio Company NewNet Communication Technologies

Posted on: March 19th, 2019 by NewNet

Arlington Heights, IL March 8, 2013 — NewNet CommunicationTechnologies, LLC, a wholly-owned Portfolio Company of Skyview Capital, and a global leader in mobility technologies with a primary focus in messaging, signaling, wireless broadband, consumer internet, multimedia content delivery, mobile advertising, and secure transactions announced today its completion of the Interact Inc. acquisition.

Interact Inc.’s high performance, hosted or customer premise installed Interactive Voice Response (IVR) solutions and their realtime charging and rating engine improve global communications in over 30 countries worldwide, reaching over 80 million end users. Interact’s products coupled with NewNet’s TraxcomSecure and Mobile Messaging technologies expand its product portfolio. Nimblevox, Interact’s Cloud Communications solution allows companies to bring voice and SMS applications to market in a shorter timeframe, without writing a single line of code. Nimblevox enables operators to develop cutting-edge communication applications that are hosted in the cloud or installed at the customer premises. Interact’s Invigorate product provides a real-time convergent rating and charging solution, allowing mobile operators to introduce innovative services and creative charging campaigns.

NewNet’s CEO, PJ Louis, said: “We are excited to add the Interact Incorporated solutions to our NewNet product portfolio.” Louis continued, “Interact’s assets are an excellent fit for NewNet, and we believe this transaction will deliver significant business growth for our organization.”

“Interact and NewNet’s customers are the true winners of this acquisition,” said Lynn McKee, the previous CEO of Interact Inc. “The combination of our two organizations’ product portfolios deliver technologies that make business processes happen.”

“Together, both Interact and NewNet’s proven track records in the industry ensure our customers receive world class products and unparalleled support services, enabling them to bring new and innovative solutions to market in a timely manner,” said Greg Gissler, Founder of Interact Inc.”

“Today’s signing announcement marks a new, important chapter in our company,” said Alex Soltani, Chairman of NewNet, and Chairman and CEO of Skyview Capital. “This is a highly strategic transaction, allowing NewNet to broaden its product offering to its blue-chip telecom carrier clients. It provides NewNet with cross-selling opportunities, engineering talent, and innovative intellectual property. It is Skyview’s first deal to close in 2013 and facilitates NewNet’s continued growth.”

About Skyview Capital, LLC
Skyview Capital, LLC, is a private investment firm headquartered in Beverly Hills, California, which specializes in the acquisition and management of “mission critical” enterprises in the areas of technology, telecommunications, business services, and niche manufacturing. By leveraging its operational capabilities and financial acumen, Skyview systematically enhances the long–term sustainable value of the businesses it acquires. To date, Skyview has successfully completed nearly 20 transactions within its target market verticals. For further information, please visit www.skyviewcapital.com

About NewNet Communication Technologies
Headquartered in Arlington Heights, IL, NewNet is a recognized leader in mobility technologies with a primary focus in messaging, signaling, wireless broadband, consumer internet, multimedia content delivery, mobile advertising, and secure transaction processing. NewNet Communication Technologies is a part of the Skyview Capital LLC, portfolio of companies. For further information, please visit www.newnet.com

Skyview Capital Acquires Interact Inc. Through Its Portfolio Company NewNet Communication Technologies

Posted on: March 19th, 2019 by NewNet

Arlington Heights, IL February 20, 2013 — NewNet Communication Technologies, LLC, a wholly-owned Portfolio Company of Skyview Capital, and a global leader in mobility technologies with a primary focus in messaging, signaling, wireless broadband, consumer internet, multimedia content delivery, mobile advertising, and secure transactions announced today the acquisition of Interact Inc.
Interact Inc. provides high performance Interactive Voice Response (IVR) platforms and hosted IVR solutions along with real time charging and rating engine, enabling organizations worldwide to improve global communications. The acquisition of the Interact business represents a significant milestone in the evolution of NewNet’s product portfolio and market focus. The Interact products will be a key addition to the TraxcomSecure and Mobile Messaging technologies, expanding NewNet’s development initiatives.

Interact’s Nimblevox, is a Cloud Communications solution that lets you bring voice and SMS applications to market faster, with less risk, and a lower total cost of ownership, by providing advanced IVR features for outbound calling campaigns. SPOT media platform enables operators to develop cutting edge communication applications. Nimblevox and SPOT are cloud ready and can be hosted in the cloud or installed at the customer premise. Interact’s Invigorate product is a state of the art real-time convergent billing system which is engineered to meet the needs of operators in today’s ever changing and competitive environment.

NewNet’s CEO, PJ Louis, said: “Our acquisition of the Interact business will enable NewNet to provide IVR and billing solutions to service providers, enhancing our competitive position and accelerating our commercial growth.” Louis continued, “NewNet is committed to providing best in breed products and unrivaled service and support to our global customer base.”

“Interact believes that NewNet is best positioned to capture the market by merging our technologies and services.” said Lynn McKee, the previous CEO of Interact Inc.”
“We are excited that NewNet has emerged to take the business we have built to its next stage through continued investment and aggressive marketing on a global basis.” said Greg Gissler, Founder of Interact Inc.”

“The Interact acquisition signifies yet another milestone in the exponential development of NewNet, since our initial investment in 2007. In fact, through the combination of organic growth and strategic acquisitions, NewNet has grown by nearly 1,200% since Skyview took ownership of this platform. Interact’s suite of products and services combined with NewNet’s existing portfolio of messaging, signaling, and secure transaction applications will enable NewNet to offer our global customers an even broader range of communication solutions,” said Alex Soltani, Chairman and CEO of Skyview Capital.

The asset purchase agreement was signed February 15, 2013 with a targeted close of early March. Terms of the agreement were not disclosed.

About Skyview Capital, LLC
Skyview Capital, LLC, is a private investment firm headquartered in Beverly Hills, California, which specializes in the acquisition and management of “mission critical” enterprises in the areas of technology, telecommunications, business services, and niche manufacturing. By leveraging its operational capabilities and financial acumen, Skyview systematically enhances the long–term sustainable value of the businesses it acquires. To date, Skyview has successfully completed over 15 transactions within its target market verticals. For further information, please visit www.skyviewcapital.com

About NewNet Communication Technologies
Headquartered in Arlington Heights, IL, NewNet is a recognized leader in mobility technologies with a primary focus in messaging, signaling, wireless broadband, consumer internet, multimedia content delivery, mobile advertising, and secure transaction processing. NewNet Communication Technologies is a part of the Skyview Capital LLC, portfolio of companies. For further information, please visit www.newnet.com

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