King Teleservices partners with Continuum Labs to develop innovative Contact Center Solutions.

Posted on: June 17th, 2019 by NewNet

Read original article here: http://www.prweb.com/releases/king_teleservices_partners_with_continuum_labs_to_develop_innovative_contact_center_solutions/prweb16382312.htm

King Teleservices, a Continuum Global Solutions LLC company, today announced that it has partnered with Continuum Labs to develop contact center technologies for the municipal/public sector industry.

King provides Call Center services to enterprise and local government customers in the United States. Based in Brooklyn; King’s customer base includes the City of New York and Publisher’s Clearing House. King has had a long stand standing relationship with the City of New York as a provider of 3-1-1 call center services to its residents. King provides services to clients in the municipal, financial industries. King has experience with surveys, outbound calling, public health notifications. King has experience with voice, text and omnichannel contact center technologies.
Gur Saran Das, who leads Continuum Labs in Bangalore, India says “We are excited to partner with Rajesh Bajaj’s team at King Teleservices. We see opportunities to improve efficiency through automation technologies.”

“We are excited to have King work with Continuum Labs. Gur Saran Das’ global team is helping to develop internal and external tools for King Teleservices. Areas that they are assisting include Robotic Process Automation, agent recruitment and retention, and other tools for automating contact center workflows,” said Rick Bigelow, Senior Vice President of Skyview Capital.

“We are excited to work with The Continuum Labs team to find novel solutions to digitize the call center. King has a long history of being able to leverage data we gather through our operations and successfully optimize delivery of service on behalf of our clients. The additional automation technologies that Continuum Labs adds to our mix will help us further our mission of delivering cost effective customized solutions that generate marked improvements in customer service satisfaction that our clients have come to appreciate and seek from us as their experts in the field of service delivery through the contact center channel, ” said Rajesh Bajaj, President of King TeleServices.

About Skyview Capital, LLC
Skyview Capital, LLC is a global private investment firm headquartered in Los Angeles, California, which specializes in the acquisition and management of mission critical enterprises in the areas of technology, telecommunications, business services and niche manufacturing. By leveraging its operational capabilities and financial acumen, Skyview systematically enhances the long-term sustainable value of the businesses it acquires. The Los Angeles Business Journal recently recognized Skyview as one of the top 25 private equity firms in Los Angeles. To date, Skyview has successfully completed over 28 transactions within its target market verticals. For further information, please visit http://www.skyviewcapital.com.

About King Teleservices, LLC
King TeleServices is a leading call center business based in Brooklyn, NY. King has a team of over 300 professionals, providing 311 and other call center services to corporate and municipal clients in the United States. More information can be found at https://www.continuumgbl.com/king-teleservices.

About Continuum Global Solutions, LLC
Continuum Global Solutions “CGS” customer care services and call centers have been embraced by top companies worldwide. Our Fortune-500 clients rely on our vast expertise in customer care management. CGS customer care and call center solutions leverage world class voice, chat, email, and social technologies. We have over 15,000 employees in major international markets and serve tier 1 clients across multiple industry verticals. More information can be found at http://www.continuumgbl.com.

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